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Menu
Home
About Us
Mission Statement
Links
>
Data Entry
Universal Postal Union
Asia Pacific Postal Union Bureau
Trainpost
IPS Light System
Global Customer Service System
STORM System
Quality Customer Service System
International Postal Corporation
Global Track & Trace
Parcel Compendium
New Job Opening
Board Members
Domestic Network Coverage
National Addressing
Customer Survey
Customer Query
Buy Online
Send Mail?
International Postal Tariff
Domestic Postal Tariff
Standards
Delivery
Last Mile
PO Box Information
Change of Address
Download Post Office Box Manual Form
Apply for PO Box Online
Apply for 3Words Address Online
Track Mail
Track Information
Track Any Coded Items
Track by Origin Post
Letter Mail Track
Send Online Queries?
Contact
Tender
Customer Survey Form
Please take a few moments to complete our product satisfaction survey. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs. Your responses will be kept confidential. This Survey will take approximately 10 minutes
*
Indicates required field
1. How long have you used our product/service?
*
Less than 6 months
More than 6 months but less than 1 year
1-3 years
Over 3 years
Never used
2. How often do you use our product/service?
*
Once per week or more
2 to 3 times per month
Once per month
Less than once per month
3. Overall, how staisfied were you with our product/service?
*
5 - Very satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied
4. Please tell us why you feel that way
*
5. How satisfied are you with the following characteristics of our product/service?
Quality
*
5 - Very satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied
Price
*
5 - Very Satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied
Purchase Experience
*
5 - Very Satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied
Usage Experience
*
5 - Very Satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied
After purchase service
*
5 - Very satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied
Repeat purchase experience
*
5 - Very satisfied
4 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
2 - Somewhat dissatisfied
1 - Very dissatisfied
6. How important are the following characteristics when purchasing this type of product/service?
Quality
*
5 - Extremely important
4 - Very important
3 - Somewhat important
2 - Not very important
1 - Not at all important
Price
*
5 - Extremely important
4 - Very important
3 - Somewhat important
2 - Not very important
1 - Not at all important
Purchase Experience
*
5 - Extremely important
4 - Very important
3 - Somewhat important
2 - Not very important
1 - Not at all important
Usage Experience
*
5 - Extremely important
4 - Very important
3 - Somewhat important
2 - Not very important
1 - Not at all important
After purchase experience
*
5 - Extremely important
4 - Very important
3 - Somewhat important
2 - Not very important
1 - Not at all important
Repeat purchase experience
*
5 - Extremely important
4 - Very important
3 - Somewhat important
2 - Not very important
1 - Not at all important
Thinking of your most recent experience with our product/service, how much do you agree with the following statements?
Product/service was worth the purchase price
*
5 - Strongly agree
4 - Somewhat agree
3 - Neither agree nor disagree
2 - Somewhat disagree
1 - Strongly disagree
Product/service does what it claims
*
5 - Strongly agree
4 - Somewhat agree
3 - Neither agree nor disagree
2 - Somewhat disagree
1 - Strongly disagree
Product/service does what I need
*
5 - Strongly agree
4 - Somewhat agree
3 - Neither agree nor disagree
2 - Somewhat disagree
1 - Strongly disagree
Product/service is easy to use
*
5 - Strongly agree
4 - Somewhat agree
3 - Neither agree nor disagree
2 - Somewhat disagree
1 - Strongly disagree
Product/service is competitively priced
*
5 - Strongly agree
4 - Somewhat agree
3 - Neither agree nor disagree
2 - Somewhat disagree
1 - Strongly disagree
8. What do you like about our product/service?
*
9. What did you dislike about our product/service?
*
10. Thinking of similar product/service offered by other companies, how would you compare our product/service offered to them?
*
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
11. Would you purchase our product/service again?
*
Definitely
Probably
Not sure
Probably not
Definitely not
12. Why do you feel that way about purchasing our product/service again?
*
13. Would you recommend our product/service to colleagues or contacts within your industry?
*
Definitely
Probably
Not sure
Probably not
Definitely not
14. Why do you feel that way about recommending our product/service?
*
15. What suggestions do you have to improve our product/service?
*
16. What is your gender?
*
Male
Female
17. Which category describes your age?
*
Below 20 years
21-30 years
31-40 years
Above 40
18. What is your employment status?
*
Student
Employed
Part-Timer
Unemployed
19. Which category best describe your household income?
*
15,000-24,000
25,000-34,000
35,000-44,000
45,000-54,000
55,000-64,000
65,000-74,000
75,000-84,000
85,000-94,000
95,000-100,000
Above 100,000
20. What is the highest level of education you received?
*
Below secondary level
Secondary level
Tertiary level
I agree to receiving marketing and promotional materials
Submit
Home
About Us
Mission Statement
Links
>
Data Entry
Universal Postal Union
Asia Pacific Postal Union Bureau
Trainpost
IPS Light System
Global Customer Service System
STORM System
Quality Customer Service System
International Postal Corporation
Global Track & Trace
Parcel Compendium
New Job Opening
Board Members
Domestic Network Coverage
National Addressing
Customer Survey
Customer Query
Buy Online
Send Mail?
International Postal Tariff
Domestic Postal Tariff
Standards
Delivery
Last Mile
PO Box Information
Change of Address
Download Post Office Box Manual Form
Apply for PO Box Online
Apply for 3Words Address Online
Track Mail
Track Information
Track Any Coded Items
Track by Origin Post
Letter Mail Track
Send Online Queries?
Contact
Tender